We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

 

 

How long do I have before making a return, and do I have to pay for shipping?

1. You have a max of 45 days to make returns. You must send back and postmark your return packages within 45 days after the purchase date. No returns made after 45 days from the purchase date will be accepted.

2. You must use the shipping label we provide (See "How do I make a return?" section for details), then send back and postmark the package within 45 days from the purchase date.

3. After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 45 days of the purchase date. There are two ways:

you can use your own shipping method and at your own cost.

 

 

How do I make a return?

1. Contact us.

2. Get the return address.

3. Send the package to us.

4. When we received the package, we will return the money back.

NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 45 days from the purchase date. (See "Important Notice" section for details)

*The shipping label we provide only works if you are shipping within the US.

 

Can I still return items if they are worn, damaged, or have the tags removed?

1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.

2. The following items cannot be returned or exchanged: We cannot offer refunds on keepsakes if the product has been broken.

3. Items with non-returnable marks and free gifts cannot be returned.

 

Important Notice:

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.

2. Please make sure you don't include non-hongking items by accident in your return package. We will not be responsible for sending back those items to you.